Frequently Asked Questions
Everything you need to know about your ELEVEN beauty journey.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation with a tracking number and a link to monitor your shipment's progress in real-time.
Are ELEVEN products cruelty-free?
Yes, we are committed to ethical beauty. All ELEVEN products are 100% cruelty-free and we never test our formulations on animals.
What is your return policy for skincare products?
We offer a 30-day return policy. If you are not completely satisfied with your purchase, you can return the product in its original packaging for a full refund or exchange.
Do you ship internationally?
We currently ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I know which product is right for my skin type?
Each product page includes a detailed 'Skin Type' guide. You can also take our online Skin Quiz or contact our beauty experts via live chat for personalized recommendations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now, Pay Later options like Klarna and Afterpay.